Return Policy:

Return Window:

  • Customers can request returns within 14 days for coffee beans or coffee products and within 30 days for merchandise or coffee equipment from the date of purchase.

Eligibility for Returns:

  • Unopened, unused coffee products can be returned within the specified return window.
  • Opened coffee bags can be returned if there is a legitimate reason, such as flavor taints or incorrect grind settings affecting the brewing process.
  • Used coffee brewing equipment or merchandise can only be returned in case of malfunction or manufacturing defects.

Return Request Process:

Return Evaluation:

  • Proof of purchase is required for returns.

Options for Customers:

  • Customers can choose either a refund or store credit once their return is accepted.

Return Shipping Costs:

  • Customers are responsible for covering the return shipping costs.

Restocking Fees:

    • There are no restocking fees associated with returns.