- Customers can request returns within 14 days for coffee beans or coffee products and within 30 days for merchandise or coffee equipment from the date of purchase.
Eligibility for Returns:
- Unopened, unused coffee products can be returned within the specified return window.
- Opened coffee bags can be returned if there is a legitimate reason, such as flavor taints or incorrect grind settings affecting the brewing process.
- Used coffee brewing equipment or merchandise can only be returned in case of malfunction or manufacturing defects.
Return Request Process:
- Customers should initiate a return request by emailing email@example.com.
- Proof of purchase is required for returns.
Options for Customers:
- Customers can choose either a refund or store credit once their return is accepted.
Return Shipping Costs:
- Customers are responsible for covering the return shipping costs.
- There are no restocking fees associated with returns.