Do you have a question or need some help?
We have listed below a number of frequently asked questions, intructions on how to manage your coffee subscription, and tips on how to buy the right subscription for you. Click on the question to be directed to the answer.
What would you like to know?
General Subscription FAQ
What will I get in this subscription?
You can choose from 250g, 500g, or 1Kg and have the choice of espresso blend and single origin filter or espresso for your roast options. Each delivery you will receive a new coffee from a different roaster within the pool of roasters we offer.
Who is this subscription for?
This one is for the variety lover, those who wants their coffee to be a discovery not just a caffeine hit. It's for the those who aren't particular when it comes to origin, processing method or roast degree. It's for those who want to support all their favourite local coffee roasters without the hassle of managing multiple subscriptions. It's for those who want something new and exciting to try every single delivery. However, that doesn't mean you can't hit repeat when you find a coffee you like.
Who is this subscription NOT for?
For those who dislike change, for those who dare not to adventure, for those who like their coffee the way it is and want it to never change, for those who don't want to receive a handwritten note with a silly joke every delivery. Don't get us wrong, there's nothing wrong with that, you've probably just already made the discovery you were after.
What if I like a coffee so much I want it twice, thrice or more?
No problem, each time we send out a new coffee it is added to our subscription service as a product (until the coffee roaster's runs out) you can switch products via your recharge customer portal and switch back to the mixed subscription when ever you please.
What if I choose espresso blend? Do I still get a new coffee every time?
With over 10 roasters contributing to the espresso blend selection we have 20+ blends available at any giving time. However, there may be a rare occasion where you see the same blend but we'll do our best to space them out so you're always receiving something exciting. Coffee being a seasonal good also means that coffee roasters are changing the components of their blends every 3-6 months.
Can I get a decaf subscription?
Shit yeah you can! Decaf can be just as tasty as fullcaf so why not have it on the regular. Similar to espresso blend the options will just be limited more so. There will be roughly 10 options we will cycle through, so plenty to go on a decaf discovery!
Can I get ground coffee?
You sure can, just select how you want it ground at the checkout. Most brewing methods are listed there but if you need to specify anything extra please leave us little note.
How much does it cost?
The cost varies on the weight you choose and if you'd like single origin or espresso blend. It starts at $19 for 250g of espresso blend and goes up to $85 for 1kg of Single Origin. These prices don't include shipping - Shipping starts at $7 for up to 500g.
What frequency can I select?
Currently we are shipping every 2 weeks, 4 weeks and 6 weeks.
What does the billing cycle look like?
We use Recharge Payments to manage our subscriptions. The billing cycle works like this: Monday - payments collected, Wednesday - coffees are roasted and packed, Thursday - Packages are dispatched to you. We leave a days gap between the payment collection and roast day in case you want to adjust your order and to allow any late payments to still sneak in to the production cycle.
When will I be charged if I order on any day other than Monday?
For the first payment your card will be charged immediately and you will go into the next possible production cycle. So that means if you've signed up on a Monday or a Tuesday you will go into that weeks cycle and your coffee will be shipped on the coming Thursday. If you've signed up on any other day you will go into the following weeks cycle. From then on in your payments will be collected on the Monday before your delivery.
How do I modify the delivery frequency, skip a delivery or update my details?
How to Manage your Allways Coffee Subscription.
How To Create An Account
Once you’ve purchased a subscription from Allways Coffee, you will receive a confirmation email. The email will also contain a link to manage your subscription. But, if you don’t feel like sifting through emails everytime you want to make a change, you can access it from the home page.
Here’s how:
STEP 1. On the main Allways Coffee page, hit the “Manage Subscription” button.
STEP 2. Create an account by filling in some basic information. Once that is complete, you will need to log in with your email and password.
STEP 3. On the bottom left-hand side, scroll to “Manage Subscriptions.” This will take you to the Recharge portal for your subscriptions.
STEP 4. You will see your current or “Active Subscription” as well as “Inactive Subscriptions” which are subscriptions you may have cancelled or have on hold.
If you navigate to the top of the page, the menu along the top will show you all of your management options within your subscription.
- Upcoming orders will show up to 90 days in advance.
- The orders you have paid are listed under Purchase History.
- You can also see shipping and billing information.
Prefer to watch a video? Here's a walk through we've recorded so you can see how it's done.
How To Skip An Upcoming Delivery
You have the power to skip a delivery if you are going away or won’t be home to receive your coffee.
First, head to the “Manage Subscription” option on the upper right-hand side of the Allways Coffee home page.
Step 1. Log in. If you haven’t created an account, please click “Create Account.” You need an account to access this feature. Otherwise, log in to your existing account.
Step 2. Once you have logged in, scroll down to “Manage Subscriptions” at the bottom of the left-hand menu.
Step 3. You are now on the Recharge customer portal. Next, go to “Upcoming Orders” located on the top menu bar.
Step 4. Choose your most recent upcoming delivery/order. Scroll to the bottom of the page and click “Skip this Order.”
Step 5. You will see the order pop up on the right-hand side of the screen. Press “Skip this Order” again and you will see a confirmation that your order has been skipped successfully. You will not be charged for that delivery nor will you receive it.
If you change your mind and decide you don't want to skip the order, you can go back into the order before the charge date and click on “Unskip this Order.” Your skipped order will be canceled.
Important note: You cannot skip deliveries further ahead than the next charge. It can only be done a few days in advance.
Prefer to watch a video? Here's a walk through we've recorded so you can see how it's done.
How To Change Your Delivery Frequency
Need to change your frequency from every 2 weeks to 4 or even 6 weeks?
Step 1. Find the "Manage Subscription" button on the upper right-hand side of the Allways Coffee home page.
Step 2. Log in. If you haven’t created an account, please click “Create Account.” Otherwise, log in to your existing account.
Step 3. Once inside your account, tap “Manage Subscriptions” on the bottom left of the menu bar. This may take several seconds.
Step 4. You will then be redirected to the Allways Coffee Customer Portal.
Step 5. Hit “active subscription.” If you need to change your frequency from two weeks to four weeks, for example, scroll down to “order frequency.” Click and update to four weeks.
Step 6. Hit “Update Frequency.” Your delivery frequency has officially been reset.
Important: Your delivery frequency will take effect AFTER the next charge date. So, for example, if you are on a current two-week charge, and your next charge date is in a week, you will be charged in a week. This will not change. It will then be four weeks to your next charge.
If you need to change the frequency and charge date immediately, please send an email and it can be manually updated for you.
Prefer to watch a video? Here's a walk through we've recorded so you can see how it's done.
How To Swap Subscriptions
You may want to swap your subscription when you want a different product delivered to your door. For example, if you currently get an espresso subscription but want decaf coffee beans for a couple of months then you may want to swap your subscription.
Here’s how:
Step 1. Tap on “Manage Subscriptions” on the top right-hand corner of the Allways home page.
Step 2. Log in to your account. If you haven’t created an account, now is the time to do so.
Step 3. Inside your account, hit “Manage Subscriptions” on the lower left-hand side of the menu.
Step 4. You are now in your Allways Coffee customer portal. Click “Active Subscriptions.”
Step 5. Scroll to the bottom of the page. Tap “Swap Product.” A list of product subscriptions will pop up.
Step 6. Click the coffee product subscription you need.
Step 7. At the bottom of the product page, tap “Swap for this product.”
Your new subscription will copy the quantity, variant and frequency details of your last subscription. If you need to change one of these details, just tap and scroll to change.
Your subscription is now switched and ready for delivery.
Prefer to watch a video? Here's a walk through we've recorded so you can see how it's done.
How To Add A One-time Or Ongoing Product To Your Subscription
It’s a breeze to attach another coffee item to your regular subscription order.
Here’s how:
Step 1. Go to “Manage Subscriptions” on the Allways Coffee home page.
Step 2. Log in or create an account if you do not have one. An account will allow you to change or update your orders in the future.
Step 3. On your account page, navigate to “Manage Subscriptions” on the lower left-hand side of the menu. Now you are inside your Allways Coffee customer portal.
Step 4. Two subscription bars show your current or “Active Subscriptions” and your old or “Inactive subscriptions.”
Step 5. To add a product, hit the small yellow bar above your subscription area.
Step 6. Search for the coffee product your need. Click on the item and update quantities. Make sure to tap on the “one-time” button, if you only need to add the item for only one delivery. Otherwise, if you know you will need a specific item every month, you can subscribe and get an automatic order shipped every month.
Your next charge will reflect the added product as well as your regular order. Go to “Upcoming Orders” on the top menu bar to check out your upcoming charges.
Prefer to watch a video? Here's a walk through we've recorded so you can see how it's done.